Chargeback Policy

At Sarivel Creations, all sales are final. Due to the nature of our products, we do not offer returns, refunds, or exchanges. This policy is clearly stated on our website and agreed to at the time of purchase.

Please Contact Us First

If you experience an issue with your order—such as a damaged item, delivery concern, or billing question—you must contact us before filing a chargeback with your bank or payment provider. Many issues can be resolved through our support team without involving a chargeback.

📧 Contact: sarivelcreations@gmail.com
⏱ Response time: 1–3 business days, no weekends or holidays.

No Refunds or Returns

By completing a purchase on our website, you acknowledge and agree that:

• All sales are final

• No returns, refunds, or exchanges are provided under any circumstances.

Filing a chargeback as an alternative to our no-refund policy is not a valid reason for disputing a transaction.

Chargebacks Will Be Disputed

Any chargeback filed for reasons including, but not limited to:

• Buyer’s remorse

• Failure to review product details

• Disagreement with our no-refund policy

will be formally disputed with the payment processor using order records, checkout agreement confirmation, shipping confirmation, delivery tracking, and customer communications.

Fraudulent or False Claims

Chargebacks submitted under false pretenses—such as claiming a transaction was unauthorized or an order was not received when tracking confirms delivery—may be considered fraudulent and will be disputed accordingly.

Consequences of Chargebacks

We reserve the right to take one or more of the following actions in response to chargebacks:

• Immediate cancellation of any pending orders

• Suspension or permanent blocking of customer accounts

• Refusal of future service

Use of Records as Evidence

By placing an order with Sarivel Creations, you consent to the use of:

• Order confirmations

• Shipping confirmations

• Delivery records

• Customer communication logs

as evidence in the event of a chargeback dispute.

Agreement to This Policy

By completing a purchase on our website, you confirm that you have read, understood, and agreed to this Chargeback Policy and all other posted store policies.